Frequently Asked Questions

Everything you need to know about shopping with UPPER.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please use our online portal to generate a prepaid return label.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, UPPER is committed to ethical fashion. We use organic cotton, recycled polyester, and work exclusively with fair-trade certified manufacturing partners.

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.